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ABOUT US
THIS IS US

WE INTEGRATE REALLY WELL WITH BUSINESS

Under the stewardship of Lloyd Augustine and Sameer Ismail, our journey began as a consultancy, offering strategic support to various entities in the BPO realm, before formally establishing our presence in 2020. Drawing from a collective 33 years of experience within this dynamic industry, we take pride in honing a distinctive skill set and proprietary methodology over the past three decades, earning the trust of our clients to consistently deliver exceptional outcomes. Recognising the demanding nature of our industry, we are committed to cultivating a culture of continuous skill development and holistic well-being among our employees. 

OUR MISSION

QUALIFIED PROFESSIONALS

We understand that every customer interaction is an opportunity to build trust and loyalty, which is why we prioritize a humanized approach in all our engagements. Our highly qualified professionals are not only skilled in their respective fields but also deeply committed to delivering exceptional service.

At Augeo, we seamlessly integrate human interaction with AI technology to ensure first-call resolution, enhancing the overall customer experience.

 

Supported by professional resources, we prioritise the mental health and professional growth of our team members, facilitating superior outcomes and a harmonious customer journey.

Utilising eagle-eye tracking systems coupled with comprehensive reporting, we maintain a clear overview of agent performance, identifying areas for improvement and guiding skill development initiatives.

Our proactive approach enables us to anticipate and shape outcomes through personalized service, transforming customer interactions into memorable, positive experiences.

We prioritize excellence in service, sales, and back-office optimization, facilitated by an engaged workforce that fosters trust by swiftly resolving issues and offering effective solutions. In essence, Augeo offers a diverse array of specialized skills, cutting-edge technology, and dedicated professionals to augment our already exceptional team of customer service and support experts.

Lloyd Augustine

DIRECTOR

OUR WORK

CLIENT PORTFOLIO

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Intelliqo (UK) 
Customer Service and Sales

Shell, Together Res Gas and Electric (UK) 
Sales & Customer Service

DPG (UK)
Customer Service and Sales

Taylor Sterling Legal (UK)
Customer Service and Lead Generation

Switchboo (UK) 
Customer Service and Sales

Retail Rewards (Canada) 
Customer Service



Simply Energy Gas (Australia) –
Lead Generation

Gas & Electric (Australia)
Lead Generation

Capital Vaults (South Africa)
Lead Generation

Professional Business Forum (South Africa)
Customer Support & Sales

Vodacom (South Africa)
Sales and Upgrades

Telkom Convergence (South Africa)
Lead Generation

 

LET'S TALK ABOUT WORK
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